Wednesday, May 11, 2011

T-Mobile Tech Support is Lame

At around 8pm tonight, all our T-Mobile phones stopped receiving calls. If you call either cell phone number, it goes straight into voice mail without ringing. I was having problems calling out as well. I have wifi calling on my Samsung Vibrant and that seemed to work, but the regular cellular connection wouldn't work.

I spent 40+ minutes on the phone with T-Mobile's tech support. It sounded like she was in the Philippines or something. Anyway, after powering the phones on and off, and even switching SIM cards, the phones still won't work. She then proceeded to give me a help ticket number which should get resolved within 72 hours. 72 hours?! That's 3 days!

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