Wednesday, October 3, 2012

Microsoft "Support"

We use Microsoft Dynamics AX at work as our ERP software. Since the beginning, we've had lots of problems with our implementation since we're still using our homegrown system for production/purchasing. Anyway, as part of the software package, we also get a reporting software called Management Reporter. For some reason, we have 20 AX licenses but only 4 Reporter licenses. We've fired our VAR/implementer since they sucked and now I don't know where to get more licenses.

At the Microsoft Dynamics support website, there is a link that leads to Operations Support. It says: "Submit operational questions regarding ordering policy, licensing, registration keys, etc to the Microsoft Regional Operations Center (not technical support or pre-sales support)." Great! I then click on "Submit a new operational support inquiry" and I get a Microsoft Silverlight error? Huh? It then tells me to refresh the screen or contact the site administrator. Site admin at Microsoft? Where do you go for help if the submit help screen craps out? Doesn't any at Microsoft QA their customer-facing website? Ugh.

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