Monday, October 1, 2012

Apple Maps - Apology NOT Accepted

Apple CEO ‘Extremely Sorry’ for IPhone Maps Frustration

Apple Inc. Chief Executive Officer Tim Cook apologized for the iPhone mapping software released last week that has been criticized for flaws such as misrouted directions and inaccurately located landmarks.

“We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better,” Cook said in a letter to customers posted today on the Cupertino, California-based company’s website.

Apple’s decision to build its navigation application reflects a widening rift with Google Inc. (GOOG), which had provided its Google Maps program since the iPhone debuted in 2007. While the new software adds features such as turn-by-turn navigation, it is widely faulted for unreliable landmark searches, routes that get users lost and a lack of public transit directions.

He's not sorry. If he was really apologetic about the Maps screw up, he would make Google Maps available on the app store. Another example that Apple doesn't give a sh*t about its customers.

I remember many years ago there were several lawsuits about Microsoft bundling IE with Windows OS. People complained that it was unfair to competitors (other browsers) and the courts forced Microsoft to make IE uninstallable. I didn't know what the fuss was; you could always download other browsers after installing Windows. Here, Apple intentionally shut out Google Maps (and YouTube) from iOS6. Not only did I lose Google Maps on my iPad2, I can't even install the old app. Why doesn't anyone question Apple's monopolistic policies?

...and I still can't play Flash videos on my iOS devices.

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